Frequently Asked Questions (FAQ)
Find answers to the most common questions about shopping with Coinbase Luxury.
🛒 Shopping & Orders
Do I need an account to shop?
You can shop as a guest, but creating an account lets you track your orders, earn cashback coins, and access exclusive offers.
How can I place an order?
Simply add items to your cart, proceed to checkout, and choose your preferred payment method.
Can I modify or cancel my order?
Orders can only be changed or canceled within 12 hours of purchase. Please contact our support team immediately if you need assistance.
💰 Cashback Coins & Rewards
How does the cashback in coins work?
Every time you shop, you earn coins as cashback. These can be redeemed on your next purchase for instant savings.
Do my cashback coins expire?
Yes, coins are valid for 12 months from the date they are earned.
Where can I check my cashback balance?
Your coin balance is visible in your My Account section after logging in.
🚚 Shipping & Delivery
How long does shipping take?
Orders are processed within 1–2 business days. Standard delivery takes 5–10 business days, depending on your location.
Do you offer international shipping?
Yes, we ship worldwide. Shipping fees and delivery times vary by region.
How can I track my order?
Once shipped, you’ll receive a confirmation email with a tracking number to follow your package.
🔄 Returns & Exchanges
Can I return or exchange an item?
Yes, items can be returned or exchanged within 14 days of delivery, provided they are unworn, unused, and in their original packaging.
How do I start a return?
Contact us through the Contact Us page or email support@coinbaseluxury.com with your order number and details.
Are there any items that can’t be returned?
Yes, items marked as Final Sale or customized products cannot be returned or exchanged.
💳 Payments & Security
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and secure digital wallet payments.
Is my payment information safe?
Yes, our website uses SSL encryption and secure payment gateways to keep your data safe.
📞 Support & Assistance
How can I contact customer support?
You can reach us via email at support@coinbaseluxury.com, call us (888) 966-9410, or through our Contact Us page.
What are your support hours?
Our support team is available Monday–Friday, 9 AM – 6 PM (GMT).
Let’s Stay Connected
Have questions or need assistance? Our team is ready to guide you — from product details to cashback rewards. We’re just a message away.